As a Netflix customer I’m not thrilled about the Netflix/Qwikster shakeup. Sadly today’s business environment doesn’t necessarily reward good customer service. It rewards growth. DVD rentals are not where the growth is so Netflix has siloed that part of the business to focus on the fast growing market in streaming content. I just hope they deliver on their promise of vastly expanding their streaming library, otherwise this deal is going to be even harder for customers to swallow.